This Cancellation Policy forms part of the 34 Gigs Terms of Service. Terms such as “Plan Subscription,” “Term” and “Fees” have the same meaning as in the Terms of Service.
1. How to cancel
To cancel your Plan Subscription, the account owner must email support@34gigs.com at least thirty (30) days before the end of the current Term. Please include your practice name and the account you are cancelling. We will confirm your cancellation by email.
2. When cancellation takes effect
Cancellation takes effect at the end of your current Term. Until then, your subscription stays active and you keep access to the 34 Gigs Services. If you cancel at least thirty (30) days before your renewal date, your Plan Subscription will not renew and you will not be charged for the next Term. If you cancel later, your subscription will renew for one more Term and cancellation will take effect at the end of that Term.
3. Fees and refunds
Fees are non-refundable, and there are no credits for partially used periods. You remain responsible for Fees through the end of the Term in which cancellation takes effect.
4. Price changes
We will give you at least thirty (30) days’ notice of any price change. If you don’t agree to the change, you may cancel by written notice before the new price takes effect.
5. Your data
Before your subscription ends, you may export your clients’ records and your session notes from the platform. After your subscription ends, 34 Gigs will return or destroy Protected Health Information as set out in the Business Associate Agreement between you and 34 Gigs, within sixty (60) days.
6. Suspension or termination by 34 Gigs
34 Gigs may suspend or terminate your Plan Subscription as described in Section 7.3 of the Terms of Service, for example for non-payment or misuse of the Services.
7. Changes to this policy
We may update this policy from time to time. We will post the updated version on this page with a new “Last updated” date and notify you by email of material changes.
8. Contact
Questions about cancellation: support@34gigs.com.